As soon as you receive your product from our delivery drivers; you should check the product for cracks/breaks. We can only return the product to the supplier if the problem is reported within the first 48 hours. If there is a problem, the best case scenario would be if you spotted it on delivery and returned it with one of our drivers. This would ensure the product can be checked by our staff and we can send another product out to you as soon as possible.
If an item is broken/faulty then you need to take some pictures of the damage and email them to us at Customer@brandedbathrooms.com, then we will evaluate the damage and send out a replacement product for you.
If you don’t send it back with the delivery driver/within the first 48 hours, you must first request a returns form which can be found here, by calling 0844 8112 321 or emailing Customer@brandedbathrooms.com. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge a small deposit which would be refunded on safe receipt of the faulty item.